.svg){kind=icon}
.svg)
Junior Customer Success Manager (CSM)
Company description.
About Us
We’re a fashion-tech SaaS company with roots in Japan and ambitions that span the globe. Our tools help fashion brands enhance their online shopping experience through smart fitting solutions. If you’re looking to be part of an innovative company making waves in the fashion industry, we’d love to hear from you.
About the Role
The Customer Success Manager is a key part of our business team. They are the backbone of our day-to-day operations in serving our clients’ needs, both in Japan and around the world.
Their responsibilities are split between handling our customer’s integration as well as serve as their dedicated Customer Success Manager operating as the SPOC and tasked with keeping our clients happy as well as growing the account.
What you will do.
- Implementation Support & Project Management
- Responsible for supporting the implementation of both Japanese and global clients onto our service. This involves collaboration with different teams and having a good eye for detail and project management.
- Customer Success Management
- Manage assigned client accounts as a Customer Success representative, conducting regular meetings and support activities to improve our service’s performance and grow the client from a revenue perspective.
What we are looking for.
Required Qualifications
Graduates will be considered based on qualifications shown, some experience is preferred.
- Project Management Experience: Strong organizational skills to manage tasks and schedules while handling multiple projects effectively.
- Client-Facing Experience: Strong communication skills for smooth interactions with clients.
- Bilingual proficiency Japanese & English: The clients you will serve are both Japanese and English-speaking, therefore fluency is needed in both these languages. Applicants who do not meet this criterium will not be considered.
Preferred Skills & Experience
- Experience in SaaS implementation and operations.
- Experience in client negotiations (e.g., sales, customer service).
- Knowledge of e-commerce platforms and system development.
- Ability to understand technical concepts and coordinate effectively within and outside the company.
Compensations and Benefit
Salary
- Determined based on experience and skills
Benefits
- Full social insurance coverage
- Commuting allowance (or remote work allowance if applicable)
- Salary and benefits based on skills, experience, and abilities
- 25 days of paid leave
- Flexible working conditions
- Coverage of hardware and software expenses
- Regular training and team-building activities
- Remote work and hybrid work options available
- Comfortable office with standing desks, lounge, and workshop areas
Apply for a position.
一次書類選考を通過された方へ、後ほど弊社担当者より追ってご連絡を差し上げます。採用選考について何かご不明な点等ございましたら、ご遠慮なくお問い合わせください。
If you are selected for an interview, our HR department will be in contact with you.
